Warranty Terms
The warranty period is 1 year from the date of purchase of the device.
The warranty covers the repair and/or replacement of parts with manufacturing defects.
The warranty is valid on condition that the device has been regularly maintained in accordance with the manufacturer’s instructions; the serial numbers have not been altered; the device has been installed and used in accordance with the instructions; and all electrical equipment is properly earthed.
The warranty does not cover faults caused by relocation of the device, negligent use, natural disasters or other independent causes.
The warranty does not apply if the device has been repaired by an unauthorised person, non-approved spare parts have been used, or the damage has arisen as a result of the actions of third parties.
The warranty does not include the repair of insignificant defects, the replacement of parts due to normal wear, cleaning, routine maintenance or user training.
If a fault occurs, Väravakeskus OÜ must be notified immediately, providing the model of the device, the serial number and a description of the fault. For further information, please contact [email protected].
Returns and Complaints
When the goods are brought to the Supplier, all documents that the manufacturer has added to the goods must be submitted, together with the document confirming the purchase of the goods (the invoice), which also serves as the warranty certificate of the goods.
Attention! All returned products are the customer’s responsibility until they have reached our warehouse. Make sure that everything is properly packaged and that the risk of the product being damaged in transit is excluded.
For warranty service, it is recommended that the buyer submit the goods as a complete set.
We carry out warranty repairs on a waiting-work basis, provided that all spare parts or replacement products are in stock.